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IT Service Coordinator

Company Overview

A Marriage Of Life Sciences and Technology

  • Started in 2008, MLS Technology Group is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in the San Diego area.
  • As a division of ManagedLab Services, MLS Technology Group is the only IT Service provider supported by and integrated with a team of Lab Operations experts.
  • Our focus is bringing high quality IT solutions and support to the Biotech, Pharma, and multi-tenant Commercial Real-estate customers that we support.
  • Our unique team composition enables us to understand your business needs at a deeper level than any other IT service provider, allowing us to bring you better, more cutting edge and lab-appropriate solutions.
  • By coupling our unmatched knowledge in the Life Sciences industry with years of experience in designing solutions for labs from small biotechs through large multi-tenant, lab-based, Commercial Real-estate properties, we bring an unparalleled and unique set of skills which ultimately, ensures you can focus on your business and your scientists can stay focused on what matters, INNOVATION

Job Summary

You would join our powerful team as an IT Service Coordinator. There is tremendous opportunity for professional and personal growth and this role will facilitate the development of your skill sets within a challenging and exciting work environment.

Compensation

  • DOE, estimated base salary range $$18-$20/hour. Salary and title increases will be commensurate with merit, additional skills demonstrated, responsibilities gained, and time in the role
  • Available company-paid medical insurance as well as optional dental and vision insurance
  • Company-Paid Vacation, with increases commensurate with tenure
  • Company-Paid Holiday Leave
  • Company-Paid Sick Leave
  • 401(k) (available after 1 year of employment), 100% vested, with available company match

Responsibilities and Duties

  • Ensure services are provided accurately and timely, including monitoring and reviewing the service boards, assigning resources, and communicating with techs and clients.
  • Manage SLA goals to further ensure client satisfaction.
  • Provide project coordination for customer solutions, including aiding and overseeing tech implementation to complete the project on time.
  • Work with Senior Resources and the Service Desk Technicians to improve service delivery through improved SOP/workflow, protocols, systems, documentation and other areas of responsibility.
  • Provide Tier-1 technical support where appropriate.
  • Communicate with clients, vendors, and other service providers.
  • This position requires a high-level of customer service.
     

Qualifications and Skills

  • Ability to communicate, in writing and verbally, at a college level.
  • High attention to detail, tasks and process.
  • 2 years previous experience in an IT environment.
  • Knowledge of Microsoft Windows products and experience with Office 365.
  • Broad general range of IT knowledge including, but not limited to, Internet connectivity, firewalls, switches, server hardware, software, and other technologies.
  • Demonstrated ability to perform simple helpdesk functions (New user creation, basic trouble shooting, etc.).
  • Takes accountability and ownership for work performed
  • Hungry, Humble, and Smart
  • Willingness to follow company policies

Benefits and Perks

We firmly believe that our success is rooted in both the success and happiness of our employees. With this principle in mind, we have created a culture that promotes a balance between work and life while also offering incentives. Incentives include bonus opportunities, Wednesday team lunch, Friday happy hour at the office, and holiday parties. We are seeking an individual who has the personality and attitude that reflect our Hungry/Humble/Smart culture and the core values of our business.

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