Lab Services Team Manager

  • San Diego, CA
  • Full Time
  • Lab Services Division, Field
  • Manager/Supervisor

Interested in a career in the Biotech/Pharma/Life Sciences Industry?

We're looking for a new Lab Services Team Manager--someone with a great customer service mindset, excellent organizational skills, experience managing diverse teams, and who comes to work with a positive attitude ready to take on the day. An ideal candidate will have experience providing concierge-level customer service and be interested/familiar with the life science industry, though a scientific background is not explicitly required. 

This Exempt, Managerial position will be a mixture of work from home and on-site.

The coverage area will include, but not limited to, locations mostly in the Torrey Pines/Sorrento Valley area (92121). 

You

  • Hungry, humble, and smart
  • Work efficiently, effectively, and collaboratively in team environments
  • Extraordinary professionalism and customer service
  • Positive attitude approaching any task no matter how big/small
  • Flexibility--a dynamic environment makes you feel energized, not stressed out
  • Comfortable working and leading a team remotely, but can also self-manage if needed to work independently
  • Great communicator – you’re professional and effective when communicating with others via email, phone, and/or face-to-face conversations, and are comfortable with resolving customer issues

Benefits & Perks

  • Pay Range: $55,000 - $65,000 DOE
  • Hiring bonus--eligible for a $500 bonus, payable on your first paycheck
  • Medical coverage, and options for Dental, Vision, and Life Insurance coverage
  • Vacation, Sick, and Holiday leave
  • 401(k) with company match
  • 360° performance feedback

Core Responsibilities

  • Ensuring the service quality of our San Diego Lab Services team through direct and indirect team management
  • Acting as a point of contact with customer personnel, including troubleshooting and resolving escalated customer issues 
  • Providing backup and/or accessory support for Lab Services direct reports, which include Lab Assistants, Lab Administration, and Shipping & Receiving functions
  • Acting as a company ambassador, advising current and future clients on the entirety of the ManagedLab services portfolio 
  • Performing work process documentation, metrics tracking, communication routines, and client account management tasks
  • Identifying and implementing internal and client0facing improvement to work processes
  • Additional administrative tasks as necessary
  • Adherence to company and customer safety guidelines, including those pertaining to CoVID-19 

Minimum Skills & Requirements

  • High School Diploma/G.E.D.
  • Team management experience. Customer Service experience
  • Lab experience (academic or industry) is a strong plus 
  • Comfortable using technology
    • Proficiency with the Microsoft ecosystem (i.e. Windows, Office365, etc.)
  • Must pass a pre-employment background check and drug screening
  • Personal transportation is required as work may involve transit between multiple work sites.
  • Available to work within the core business hours of 7 AM to 6 PM, and available for evenings/weekends as dictated by company and client needs.
    • Service team operational hours are generally 8 AM to 5 PM Monday through Friday

Learn more about our company at www.managedlab.com

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150